Frequently asked questions

  1. Q: Where can I spend my gift card? What can I buy with my gift card?
    • A: If a gift card is purchased for the UK the gift card can be used for full or partial payment for any products in Primark Stores in the UK. If a gift card is purchased for the Republic of Ireland the gift card can be used for full or partial payment for any products in Penneys Stores in the Republic of Ireland.
  2. Q: How can I check my gift card balance?
    • A: The balance of a gift card can be checked in a Primark store at any till, or online via our balance checker.
  3. Q: What are the Gift card Terms and Conditions?
  4. Q: Can I return an item purchased using a gift card?
    • A: Yes, you can return items to any Primark store in the UK if purchased in the UK or return items to any Penneys store in the Republic of Ireland. Unfortunately we cannot accept returns in our International stores. The value of the return will be refunded on to a new gift card.
  5. Q: Does the gift card ever expire?
    • A: A gift card is valid for 24 months from the last credit, debit or balance enquiry. After this time, the remaining balance will be deducted and the gift card will expire.
  6. Q: Can I receive cash back on funds I have placed in my gift card?
    • A: No, your gift card may be redeemed for products only and may not be exchanged for cash.
  7. Q: What happens if my gift card is lost, stolen or damaged?
    • A: Please treat gift cards like cash. Primark cannot replace or reimburse the balance if the card is lost, stolen or damaged.
  8. Q: I have a query regarding my gift card, who should I contact?
    • A: Contact Customer Services on +44 371 200 0648 who will be happy to assist with your query.
  9. Q: Can anyone use my gift card?
    • A: Yes because your name does not appear on the card. The gift card can be used by you or given to anyone you choose.
  10. Q: Are Gift cards sold in specific denominations?
    • A: No, gift cards can be sold for any amount, subject to the following limits:
      • Minimum amount of £5/€5
      • Maximum amount of £200/€200
  11. Q: Can a gift card be used to purchase another gift card?
    • A: Yes, you are able to purchase a gift card with another gift card.
  12. Q: How many gift cards can I use during one transaction/purchase?
    • A: You can use as many different gift cards during a single transaction as required but the same gift card cannot be used twice within the same transaction.
  13. Q: Where can I purchase a gift card?
    • A: You can purchase a gift card at any Primark store in the UK, Penneys in Republic of Ireland or online here.
  14. Q: Who do I contact to make a bulk purchase of gift cards?
    • A: If you are a business or organisation wanting to make a bulk purchase of gift cards then please contact +44 371 200 0648.